Privacy Policy

Ema Davis Naturopathy is committed to providing quality products and services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/

This policy relates to the collection and use of your Personal Information as supplied to us through our website, online bookings portal, appointment interviews, written and verbal correspondence, telephone and facsimile, email, media and publications, website cookies and other publicly available sources.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

Once you have registered with us for an appointment with our naturopath, we retain your contact information on file. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and strive to keep this information accurate and up to date. At any time, should you discover this information is incorrect or requires updating, please contact us as soon as possible.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

Ema Davis Naturopathy collects Personal Information such as your name, telephone number, date of birth, email address, home address, presenting health concerns and other personal details willingly provided by you through use of our website, bookings portal and Ema Davis Naturopathy clinic forms (e.g. Client Initial Intake Form). This information is used to operate within our Terms and Conditions, in order to deliver the service(s) you have requested and consented to receiving.

Ema Davis Naturopathy may use your email address to communicate information about our products, services, wellness content or offerings, if you have signed up to our mailing list. You have the option to unsubscribe from this communication at any time by clicking on ‘unsubscribe’ link within the mail system, typically at the bottom of our emails. In the event that this link is absent, please send us an email at emadavisnaturopathy@gmail.com and we will be happy to unsubscribe you from our mailing list.

As a registered client of the clinic, you may also be contacted by our team to discuss matters relevant to your status as a client of Ema Davis Naturopathy. We reserve the right to keep a record of your email address, mailing address and phone number on file such that we may contact you regarding issues pertaining to your appointments, treatment plans, prescriptions, payments, and to request information that otherwise assists us in completing our business administration tasks.

We may share your basic Personal Information (name, contact details, date of birth) within the business to our employees and contractors in order to deliver any products of services to you that you have requested.

INFORMATION COLLECTED THROUGH ONLINE TRACKING TECHNOLOGIES

When you visit or access our website, or follow links through our email communications, we, or other third parties we use to run our website and online services effectively, may use cookies, pixels, web beacons, tags, and/or other tracking technologies to collect information about your engagement, as well as your browsing and purchasing behaviour.

A cookie is a small amount of data that is sent to a website user’s browser from a Web server and is stored on the computer’s hard drive. We use non-identifying cookies to provide easier site navigation. Our website can still be used if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you. You can disable cookies at any time by changing your browser or device settings. Further information about how to disable cookies check your Internet browser provider’s website. Information gathered through cookies may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address. We may expand the use of cookies and saved data as we add new features to our website or new products or services.

We use these tracking technologies to deliver, measure, and improve our website - whether accessed through a browser or a mobile device – in various ways. In particular, these technologies help make our website easier to use, navigate and share, let us customise our website to your interests, better understand you and how to deliver the best experience, render better customer service, and compile anonymous, aggregated information that allow us to better understand our customers and visitors.

You have a number of options to control or limit how we and our partners use cookies:

You can opt out of Google Analytics. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout

Additional information about deleting and blocking cookies can be found at http://www.allaboutcookies.org

LAW ENFORCEMENT, LEGAL PROCESS AND COMPLIANCE

We may disclose personal information about you (1) if we are required or permitted to do so by applicable Australian law or legal process, (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your prior consent.

CONSENT

By using our website, online bookings portal or other publicly available sources, and/or engaging in appointment interviews, written and verbal correspondence, telephone and facsimile, email, media and publications relevant to our business, you consent to the practices outlined in this statement relating to the use of your Personal Information by Ema Davis Naturopathy. If you do not accept and agree with this Privacy Policy, you must stop using our website, online bookings portal and/or publicly available sources immediately.

SHARED PUBLIC CONTENT

Our website may permit you to publicly interact with us and other users, share content, post comments, and ask or answer questions. Such shared content may be publicly viewable by others depending on where it is posted. If such information is shared on a third-party platform, such as a social media site, the collection, use, and sharing of your data will also be subject to the privacy policies and related agreements of that third party.

SECURITY OF YOUR PERSONAL INFORMATION

Ema Davis Naturopathy secures your personal information from non-authorized access, and your information is handled in agreement with Australian privacy laws.

Your credit card information will be stored for the purpose of processing payment at the completion of your appointment, or in the event that a late cancellation fee is applied, in accordance with our Cancellations Policy.

With your consent, we may also offer or request that these recorded card details be used to process any additional payments/invoices relevant to the business of our clinic, such as the prescriptions, products or services that you have requested for purchase.

Your card will only ever be charged with your prior knowledge and verbal or written consent.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years, in accordance with healthcare good practice guidelines.

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any other third-party site will not apply to our use of the information we have collected directly through our website or online bookings portal.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you, and you may update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ema Davis Naturopathy will not charge any fee for your access request, but may charge an administrative fee for providing a copy/copies of your Personal Information if your requests are frequent, at the discretion of our business.

In order to protect your Personal Information, we will require legal personal identification from you before releasing the requested information.

CHANGES TO OUR POLICY

Ema Davis Naturopathy reserves the right to modify this Privacy Policy at our discretion, in line with the Australian Privacy Act 1998. Our Privacy Policy should be reviewed periodically so that you are up to date with any changes.

FURTHER INFORMATION

More detailed information on Australia’s privacy act may be found at the Office of the Australian Information Commissioner.

If you have any questions or feedback about our Privacy Policy, please contact us at emadavisnaturopathy@gmail.com or call 0490 393 246

DISCLAIMER

We do not aim to diagnose, treat, cure or prevent any illness or disease via the information provided on our website, blog, social media pages or other publicly available published resources/articles. Information is shared for educational purposes only. You must consult a qualified medical professional before acting upon any content on our website, business social media pages, or publicly available published resources/articles, especially if you are pregnant, nursing, taking medication, or have a medical condition. Any content published by Ema Davis Naturopathy is not intended to be a substitute for professional advice from your treating medical practitioner(s). Do not disregard the advice of your medical practitioner based on information you have read on our website, blog, social media pages or other published works.