Terms & Conditions

Welcome!

This website www.emadavisnaturopathy.com is owned and operated by Ema Davis Naturopathy, ABN 39 185 172 987

If you have any questions or need further information about any of our Terms and Conditions, please contact Ema at emadavisnaturopathy@gmail.com

This document sets out the Terms and Conditions you need to be aware of when using this website and/or our Products and Services. Please take a moment to read them thoroughly, as they set out your important rights and obligations, and the rights and obligations of our business.

When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and are willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase products or services from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any of these changes.

There may be additional specific terms of service provided to you in relation to my services. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

WEBSITE DISCLAIMER

On this website you will find information about health conditions and wellbeing, blogs and information sheets. This information is provided solely to help you understand the types of health conditions we may assist you with in a one-on-one consultation via Telehealth or face to face at this clinic.

We take much care to provide valuable information, though cannot be responsible for the use that you make of that information. While we take all reasonable care to ensure that the information provided is accurate, relevant and up-to-date, Ema Davis Naturopathy can make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error.

We do not aim to diagnose, treat, cure or prevent any illness or disease via the information provided on our website, blog, social media pages or other publicly available published resources/articles. Information is shared for educational purposes only. You must consult a qualified medical professional before acting upon any content on our website, business social media pages, or publicly available published resources/articles, especially if you are pregnant, nursing, taking medication, or have a medical condition. Any content published by Ema Davis Naturopathy is not intended to be a substitute for professional advice from your treating medical practitioner(s). Do not disregard the advice of your medical practitioner based on information you have read on our website, blog, social media pages or other published works.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with us by purchasing our products or services. Any testimonials or promised results displayed on this website are based solely on practitioner experience and the personal, subjective experience of previous clients. These testimonials are not guarantees that anyone else will achieve the same result(s).

We may modify the content provided on this website at any time, including altering or deleting it without notice. We many suspend or terminate operation of the website for maintenance or other reasons, and make no commitment, warranty or guarantee that the website will operate in a timely or error free manner.

DOWNLOADS

Ema Davis Naturopathy takes every care to ensure that downloadable content is safe, though cannot be held responsible for any viruses, other technologically harmful material or any other damage which might occur as a result of downloading material from this website. It is your responsibility to maintain adequate and up to date internet and device security.

EXTERNAL LINKS

We do not have control over, and will not be held responsible, for the content of any external sites that are linked to this website.

PRODUCTS AND SERVICES DISCLAIMER

There are a number of ways you may choose to engage with Ema Davis Naturopathy, involving the purchase or booking of products or services through this website. The terms and conditions in this document apply to all of my products and services unless alternative terms are explicitly stated.

Services we offer include:

Initial Naturopathy Consultations
Follow up Naturopathy Consultations

Our intention in offering these services is to help you to learn about your body and understand why you may be experiencing symptoms. Recommendations regarding dietary and lifestyle choices are provided during Naturopathy consultations, which may assist you to feel more in control of your health. Our primary aim is to provide a holistic point of view for your health and to offer herbal remedies that may support your wellbeing. Note that there is no obligation for you to undertake any of the recommendations made, nor purchase any of the prescriptions or products offered to you during or after your Naturopathy consultation.

PRACTITIONER QUALIFICATIONS AND RESPONSIBILITIES

Ema Davis has studied and attained an Australian Bachelor of Health Science (Naturopathy).

It is Ema’s responsibility to keep her knowledge and skills up to date in the areas of health that she has chosen to work with. Ema does this by renewing and maintaining her annual CPE points, seeking mentoring and researching the latest developments in health conditions and herbal medicine. It is Ema’s responsibility to refer you to another health care professional if your health condition is outside of her scope of practice. Ema will pay attention to the information you disclose about your health and commit to taking all reasonable care and due diligence when providing Naturopathic recommendations. Ema is a certified member of the Naturopaths & Herbalists Association, Australia (NHAA), and is covered by all relevant insurances applicable to her Australian naturopathic practice.

It is our business’ responsibility to conduct the running of our clinic in a manner that is respectful and courteous towards our clients, their property and their information. We reserve the right to refuse the supply of our products and/or services to any persons who do not conduct themselves in a manner that is respectful and courteous towards our business’ staff, property and resources.

CUSTOMER RESPONSIBILITIES

When working with your Naturopath, is it your responsibility to be honest about the scope of your health conditions, provide full and accurate information about your health, your health history, and current medications and/or supplements that you are taking.

If attending a consult via phone or Telehealth, it is your responsibility to be in a quiet room and to give our consultation your fullest attention.

It is your responsibility to read the health plan provided to you and ask questions if you don't understand any of the recommendations. It is also your responsibility to inform your practitioner if you disagree with or would prefer not to follow any of the recommendations made in our consultation(s), such that alternative suggestions can be provided to suit your specific needs and preferences. It is our aim to provide a treatment plan that suits your budget and is tailored to your unique health goals.

As any health condition(s) can change, any recommendations you receive from Ema Davis are to be considered valid for 3 months from the date of the appointment where the advice was provided. It is your responsibility to seek further advice if you intend to follow the recommendations provided less recently than a period of 3 months.

It is your responsibility to conduct yourself in a manner that is respectful and courteous towards all of our staff, property and resources.

It is your responsibility to read and follow the requirements outlined in all other policy and agreement statements provided on this website and outlined in your initial intake form

CONCERN FOR MENTAL WELLBEING

Please be aware that, while Naturopaths received training in basic social counselling skills, Ema Davis is not a qualified counsellor, psychologist or therapist. In the event that you disclose information that raises concerns for your mental health and wellbeing, your Naturopath will recommend that you make an appointment to see a practitioner who is qualified in this area to offer you any mental health support that you may require, including a psychologist, councillor or medical doctor. You may also be referred to a public Australian online resources or services such as, but not limited to, Beyond Blue, Lifeline or ReachOut. You are encouraged to alert your Naturopath if you believe you are struggling with your mental health, such that an appropriate referral may be offered.

You may not copy or reproduce any part of this content without written consent from Ema Davis Naturopathy.

You may store, print and/or display the content supplied solely for your own personal use.

Commercial exploitation of this content in any way that competes with this business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

REFUND POLICY AND CONSUMER GUARANTEES

Refunds do not apply to Naturopathic consultations or herbal/nutritional products, unless there is evidence of damage, fault, tampering or legitimate concern regarding product quality (as in the product labelling is inconsistent with the supplied materials/contents), in accordance with Australian Consumer Law.

Your herbal prescription (tincture, cream, compound) is carefully blended and/or selected to suit your particular health needs. Herbal or nutritional products, and any retail products purchased through our clinic, cannot be returned if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before making a payment.

Where we use a third-party company to supply supplements and/or herbal medicines (e.g. Vital.ly or NaturalChemist), or recommend products from an external supplier, please refer to their Terms and Conditions for particulars regarding their returns and refunds policy.

If you experience an issue with your prescription or purchase through our clinic, please contact us immediately via email at emadavisnaturopathy@gmail.com or via phoning our clinic our 0490 393 246 and we will endeavour to resolve the issue.

If you feel that there is any problem with a provided service, please let us know within 7 days. We are always very keen to understand what has gone wrong if you are unhappy, and address your concerns to try and find a mutually acceptable solution.

RESPECTFUL COMMUNICATION

Ema Davis Naturopathy reserves the right to delete any comment on this website or this business’ social media accounts that is rude, offensive or which we deem to be inappropriate for the consumption of our other clients and staff.

JURISDICTION AND DISPUTE RESOLUTION

If you have any concerns, issues or complaints arising out of your use of this website, our products, services, or these terms and conditions, you agree to communicate with Ema Davis Naturopathy with the intention of making a genuine effort to seek a win/win solution, and trying to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by the Naturopaths and Herbalists Association Australia, accessed through their website https://nhaa.org.au/ or by calling the association on (02) 9797 2244.

You (the customer) and Ema Davis Naturopathy both agree that we shall not publicly or privately disparage each other or anyone connected with the other’s business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to negatively interfere with the business and/or personal interests of each other.

This agreement is subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.

OTHER POLICIES AND PROCEDURES

You may find copies of our other relevant Policies, Procedures and Business Statements by accessing the following links and resources

Privacy Policy
Your Initial Intake Form (available for download when booking your initial appointment at our clinic)